Customer Management Software
Companies who care about their customers build a loyal customer base and solidify a great reputation in the marketplace. And companies who listen to customer feedback and apply it to product development and other aspects of their business with customer complaints management experience long-term, continuous improvement.
IBS Customer Management Software helps companies improve customer relations by eliminating product defects and performance issues. The quality management software system is purpose-built to address complaint management requirements set forth by standards like ISO 9001, ISO 13485 and FDA 21 CFR 820.
With IBS Customer Management Software, you can:
- Build profiles for all your customers, and keep them updated with relevant information
- Import customer data from your ERP quality management software system
- Set up an automated system to track customer complaints
- Allow customers to securely create complaints online
- Create and track action items, NCMRs, RMAs, CARs, or PARs and meetings from customer complaints depending on the severity and scope of the issue
- Track complaints by status, customer, source, product, problem codes, priority, time and/or supplier
- Use the IBS pre-configured customer complaint workflow or reconfigure the workflow to meet your specific company requirements
- Escalate missed deadlines to responsible management
- Automatically route complaints to appropriate parties for approval
- Use secure electronic signatures with optional second password capability to meet the requirements of the FDA’s 21 CFR Part 11
- Choose from multiple options for securing document access based on individuals, groups or roles
- Provide unalterable customer complaint audit trails
- Enable multilingual access to your customer information
- Create, send, and track customer surveys
Our Customer Management solution is a fully integrated part of our enterprise compliance and quality management software, CompliantPro.